Residents use bogus website to slam APUA, while company complains it is undermining confidence in online payments

The Antigua Public Utilities Authority (APUA) is defending its reputation and image in the delivery of its services, while condemning the duplication of its website by unknown persons.

In a statement, APUA says that images circulating via social media are misrepresenting one of its website pages.

While some persons might find humour in the bogus web page, the company is not amused.  It says this development has prompted concerns about APUA’s safety among some customers who utilize the company’s website for bill payments.

Accordingly, APUA is assuring “the public [that] this image is fake and in no way represents the philosophy of [the] company… .” It reaffirms that its website and online-payment portal are safe and secure for customer transactions.

Further, “we encourage persons who may encounter this image to not further share it … and report it where possible,” APUA advises.

The utility company is the sole provider of pipe-borne water, electricity, and landline telephone services.  It also provides cell phone and Internet services.

However, the company has come in for criticism for poor performance by its distribution networks, and residents have reportedly used the bogus web page to make disparaging remarks about APUA and its services.